Curated Voices Shaping Exceptional Experiences
Explore thought leaders elevating service, culture, innovation, and performance across industries.
Insights that empower leaders across industries
Where Today’s Brightest Minds Converge
The Forum by Forbes Travel Guide convenes top thinkers across industries to elevate the art and science of service. From hospitality to wellness, AI to leadership, we spotlight ideas that help teams deliver consistent excellence. Our mission is to inspire teams, guide leaders, and share the ideas shaping the future of service across every industry.
MEET THE VOICES SHAPING EXCELLENCE
Featured Speakers
A curated community of practitioners, innovators, and leaders elevating service, culture, and performance across industries.
Romain Taverne
Hospitality Operations, Development & Strategy
Romain Taverne is an international hospitality leader with decades of experience across Europe, the Middle East, and the United States.
Jason Gelineau
C-Suite Level Leader in Luxury Cruise Hospitality
With more than 30 years of leadership across luxury cruising, hospitality, wellness, and guest experience, Jason Gelineau is internationally recognized for elevating service culture and inspiring high-performing teams.
Ramesh Sadhwani
Retired EVP & General Manager
A veteran luxury hospitality leader and retired EVP & General Manager of Wynn Las Vegas & Encore, bringing nearly five decades of experience in service culture, team development, and world-class hotel operations.
Sophie Taitt
Founder | Media Consultant, Advisor & Speaker | Netflix | BBC
Sophie Taitt is a former Netflix and BBC executive who helps brands use streaming-inspired storytelling to build emotional connection, elevate sense of place, and drive global demand.
Bruce Himelstein
Speaker/Consultant at The BJH Group, LLC
Bruce Himelstein is a legendary brand leader and former Chief Sales & Marketing Officer of The Ritz-Carlton, known for redefining luxury hospitality through innovation, service, and purpose-driven leadership.
How The Forum Drives Excellence
Explore Speakers by Topic
Discover thought leaders who bring deep expertise across the most relevant themes shaping the future of service and leadership.
Service Excellence
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Service Excellence
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Service Excellence
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Service Excellence
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Service Excellence
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Why the Future of Service & Experience Requires New Thinking
Excellence is no longer defined by a single industry. Whether you’re shaping guest experiences, designing brands, leading teams, or building for the future, people expect interactions that feel seamless, intuitive, and distinctly human.
Technology is advancing, expectations are rising, and loyalty is earned through emotional intelligence, thoughtful design, operational clarity, and values-driven leadership.
The Forum convenes practitioners from hospitality, wellness, technology, design, sustainability, and beyond—experts who understand these shifts and help organizations navigate them with clarity, creativity, and impact.
Are You Ready to Inspire Your Team?
Bring the world’s brightest practitioners to your next event, leadership retreat, or company-wide initiative. The Forum delivers tailored sessions that spark ideas and drive measurable impact.