Service
Elevating every moment of the guest journey through empathy, precision, and the art of exceptional service.
Inspiring the Art and Science of Exceptional Experiences
Every remarkable experience begins with the way people make others feel. Our speakers illuminate the principles and practices behind truly exceptional service—blending empathy, precision, and leadership to elevate every moment of the guest journey. Through stories, strategies, and proven frameworks, they help teams deliver consistency, connection, and excellence at every touchpoint.
Featured Speakers in Service
Afsi Bird
Vice President, Hotel Operations Asset Management, Yuhaaviatam of San Manuel Nation
Afsi Bird brings more than 30 years of luxury hospitality leadership spanning Forbes Travel Guide Five-Star properties, integrated resort operations, and enterprise-level asset management across North America.
Burak Ipekci
UICH Les Clefs d'Or General Secretary
Global Concierge leader with over 30 years in the hospitality industry, proudly serving as the General Secretary of Les Clefs d'Or for the past decade.
David Martin, Ph.D
Associate Professor of Hospitality Management, Auburn University
David S. Martin, Ph.D., is a hospitality scholar and industry advisor specializing in consumer emotion, employee well-being, and the design of high-impact service experiences.
Gina Taylor
Executive Vice President, Forbes Travel Guide
Executive Vice President of Forbes Travel Guide and the organization's longest-serving employee, Gina Taylor brings over two decades of deep institutional knowledge to every stage of the Star Rating process.
Kathleen Price
Director, ATELIER CX
Kathleen Price is a hospitality strategist with Forbes Travel Guide's Atelier CX, partnering with luxury brands worldwide to elevate guest experiences through service standards development, training, and consulting.
Megan Torrance
SVP, Learning & Development, Forbes Travel Guide
A learning and culture leader who shows teams that excellence is intentional—built through disciplined practice, strategic learning, and everyday accountability.
Ramesh Sadhwani
Retired EVP & General Manager
A veteran luxury hospitality leader and retired EVP & General Manager of Wynn Las Vegas & Encore, bringing nearly five decades of experience in service culture, team development, and world-class hotel operations.
William Avitia
VP, Learning Products & Services, Forbes Travel Guide
As a dancer-turned-hospitality expert, William Avitia demonstrates how the grace, discipline, and responsiveness of choreography translate into service that feels natural, intentional, and elevated.
The Value of Expert Voices
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Bring world-class expertise to your teams, gatherings, or leadership events. Our speakers blend deep industry knowledge with compelling storytelling to inspire action, strengthen culture, and elevate the guest experience across your organization.