Inside Forbes Travel Guide

Inside the Global Standard for Luxury Hospitality

Insights from the World's Leading Authority on Exceptional Experiences

Gain exclusive perspectives from the global authority on luxury hospitality. Drawing on decades of evaluating the world's finest hotels, restaurants, spas, and cruise ships, this topic explores the principles, standards, and leadership practices that define exceptional guest experiences. Discover how Forbes Travel Guide helps organizations cultivate service excellence, inspire continuous improvement, and set new benchmarks for quality, consistency, and luxury.

Featured Speakers in Inside Forbes Travel Guide

Michael Conte

Manager, Learning & Development, Forbes Travel Guide

As a spa specialist with a strategic focus on business performance, Michael brings a deep understanding of today’s wellness landscape—its guest expectations, market pressures, and operational realities.

Gina Taylor

Executive Vice President, Forbes Travel Guide

Executive Vice President of Forbes Travel Guide and the organization's longest-serving employee, Gina Taylor brings over two decades of deep institutional knowledge to every stage of the Star Rating process.

Kathleen Price

Director, ATELIER CX

Kathleen Price is a hospitality strategist with Forbes Travel Guide's Atelier CX, partnering with luxury brands worldwide to elevate guest experiences through service standards development, training, and consulting.

William Avitia

VP, Learning Products & Services, Forbes Travel Guide

As a dancer-turned-hospitality expert, William Avitia demonstrates how the grace, discipline, and responsiveness of choreography translate into service that feels natural, intentional, and elevated.

The Value of Expert Voices

Elevated Insight

Gain access to leaders who have shaped service, culture, and guest experience at the highest levels. Their perspectives distill decades of expertise into meaningful, actionable guidance.

Inspiration that Endures

Expert voices do more than teach—they energize. They spark new thinking, unify teams around a shared vision of excellence, and create momentum that lasts well beyond the session.

Tailored to Your Goals

Each engagement is crafted to meet your organization’s unique needs—whether you’re building service culture, empowering frontline teams, enhancing leadership alignment, or elevating the guest journey.

ELEVATE YOUR NEXT EVENT

Interested in Booking a Speaker?

Bring world-class expertise to your teams, gatherings, or leadership events. Our speakers blend deep industry knowledge with compelling storytelling to inspire action, strengthen culture, and elevate the guest experience across your organization.

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