A learning and culture leader who shows teams that excellence is intentional—built through disciplined practice, strategic learning, and everyday accountability.

As a dancer-turned-hospitality expert, William Avitia demonstrates how the grace, discipline, and responsiveness of choreography translate into service that feels natural, intentional, and elevated.

As a spa specialist with a strategic focus on business performance, Michael brings a deep understanding of today’s wellness landscape—its guest expectations, market pressures, and operational realities.

Global leader at the intersection of travel, hospitality, customer experience, and technology, bringing more than 30 years of industry experience.

David S. Martin, Ph.D., is a hospitality scholar and industry advisor specializing in consumer emotion, employee well-being, and the design of high-impact service experiences.

Co-Founder & CEO of NIHI Hotels — home to NIHI Sumba, voted #1 hotel in the world by Travel + Leisure — James has pioneered luxury hospitality and purpose-driven brand building across continents. His work has earned a Harvard Business School bestselling case study and built NIHI into a brand where world-class experiences and philanthropic impact go hand in hand.

With more than 30 years of leadership across luxury cruising, hospitality, wellness, and guest experience, Jason Gelineau is internationally recognized for elevating service culture and inspiring high-performing teams.

A globally recognized scholar whose work in culinary and business creativity, aesthetics, and innovation has shaped how leaders think about experience and differentiation.

A workplace strategist and “business anthropologist” who uncovers practical, human-centered ways to make work better.

A veteran luxury hospitality leader and retired EVP & General Manager of Wynn Las Vegas & Encore, bringing nearly five decades of experience in service culture, team development, and world-class hotel operations.

Robyn Riedlinger is a leadership communication expert who helps individuals master their voice, elevate confidence, and transform expertise into influence.

Romain Taverne is an international hospitality leader with decades of experience across Europe, the Middle East, and the United States.

A leading expert in resilience, leadership, and transformational change, known for guiding executives and teams through powerful, nature-based leadership experiences.

Through travel stories, Sarah helps leaders and teams build resilience by activating the personal agency they need to navigate change and drive high performance

Vivek Venugopal is a facilitator, speaker, and trainer specializing in public speaking and communication skills.